Terms and Conditions

PAYMENT METHOD AND SYSTEM

• Down payment should be 50% from all total
• All tour price is quoted in Indonesian Rupiah (IDR) & American Dollar (USD).
• Down Payment is a MUST to confirm and secure your booking with us.
• Recommended Payment is by using Transferwise and Bank Transfer.
• Please kindly inform us, after finishing transfer the Down Payment to us.
• The Rest of Payment MUST be settled one day before trip By CASH
  
• PayPal/Bank Administration fee will be paid by yourself
• Our PayPal Account or Bank Account will be sent to you if you need it.
• We Don’t Accept Credit Card Payment.

CANCELLATION & REFUND POLICIES:

• If you cancel the tour-booked with us in 30 days before Tour Departure, YOUR DOWN PAYMENT will NOT BE REFUNDABLE, because we’ll also pay the cancellation fee for the tour components that we have booked/prepared.
• After you have paid all the Tour Price to us, but suddenly you will cancel the tour, while you HAVE NOT STARTED THE TOUR with us. So that, we will REFUND you 10% from the whole total Price.
• After you have paid all the Tour Price to us, but suddenly you will cancel the tour due to any reasons, while you HAVE BEEN DOING THE TOUR with us.

BANK & MONEY CHANGER

• Banks and Money Changer have a different exchange-rate with International rate due to we have only small local Banks and Money Changers.
• Money Changer has also limited available. If you start this tour from Bali or any well-developed touristic area in Indonesia,
• It is better changing your currency there before traveling to our region. We also have some Banks with ATM Card service.
• The hotels, restaurants, mini market or any shops are only possible to pay in cash and Credit Card Payment.

INDONESIAN DOMESTIC AIRLINE

Please! Let us know your exact flight schedule to arrange your pick up and drop off service at the airport. It’s been often has a problem with irregularity of domestic flight schedule in Indonesia such as: delay and cancellation. So, Please! Re-check or Re-confirm your flight schedule in Airline Company where you purchased or issued your ticket at least 48 hours before flying.

 RESPONSIBILITY SERVICES

Our  main job and responsibility is make you happy and satisfied during your travel to our region. We act only as a local tours & travel agency who arrange your tours, transportation, accommodation, boat tour service, tour guide service and other tour components included in your tour package. We do not responsible for anything missing, damage, delay, cancellation or irregularities of flight schedule, minor or major accident including death, any natural disaster such as: bad weather, landslide, storm, rough sea or any force-major which are beyond of our control